Terms and Conditions
I. Basic Provisions
1. These Terms and Conditions (hereinafter referred to as “Terms and Conditions”) of the provider – Right! s.r.o., with registered office at Rybná 716/24, Staré Město, 110 00 Prague 1, ID No.: 21342237, Tax ID No.: CZ21342237, registered in the Commercial Register, Section C, Insert 400395 at the Municipal Court in Prague, telephone: +420 736 529 957, e-mail: rightone@chosenright.com (hereinafter referred to as the “Provider”) regulate, in accordance with the provisions of Section 1751(1) of Act No. 89/2012 Coll, Civil Code, as amended (hereinafter referred to as the “Civil Code”), the mutual rights and obligations of the parties arising in connection with the conclusion of a contract for the provision of digital content (hereinafter referred to as the “Contract”) concluded between the Provider and another natural or legal person (hereinafter referred to as the “User”) through a web interface (hereinafter referred to as the “Web Interface”) located at the Internet address https: www.chosenright.com.
2. Relationships not governed by the Terms and Conditions are governed by the Civil Code. If the contracting party is a consumer (i.e. a natural person who enters into a contract outside the scope of his/her business activity or outside the scope of his/her independent exercise of his/her profession), relations not governed by the Terms and Conditions shall also be governed by Act No. 634/1992 Coll., on Consumer Protection, as amended (hereinafter referred to as the “Consumer Protection Act”).
3. The provisions of the Terms and Conditions are an integral part of the contract for the provision of digital content listed on the web interface.
II. Method of concluding the contract
1. The subject of the contract is the one-time provision of the provider’s product with digital content (hereinafter referred to as the “Product”).
2. The web interface shall contain the designation of the Product, a description of its main features and the price, including whether the price is inclusive or exclusive of VAT, and any associated fees. If VAT is charged, the price without VAT is always shown together with the relevant VAT rate. The price is also always shown on the order form. The price is valid for as long as it is displayed on the web interface.
3. In order to order a product, the user clicks on the website https://chosenright.com/courses/ or on the page of the selected product on the button “add to cart”, where he/she is then redirected to the shopping cart, where he/she has the opportunity to check the selected product. After clicking on the “proceed to checkout” button, the user is redirected to a page where he/she fills in his/her identification or company details, accepts these terms and conditions and chooses a password for the customer account. A condition for a valid electronic order is the completion of all the prescribed data and requirements. The user then pays the price of the product via Stripe or PayPal. After the payment is made, the user will receive an automatic e-mail with information about the registration of a new user, where the login is the user’s e-mail address and the password is the one chosen by the user (link to login: https://chosenright.com/tutor-login/). Furthermore, the user will receive an automatic e-mail with the confirmed order and invoice attached. Upon receipt of payment, the user will be automatically redirected to start the course. At the same time, the user will be able to view the products purchased and order information at any time on https://chosenright.com/tutor-login/.
4. The contractual relationship between the provider and the user is established by the delivery of the order confirmation to the user’s e-mail address. From this moment on, the mutual rights and obligations between the provider and the user are defined by the contract and these terms and conditions.
5. The user agrees to the use of remote communication means in concluding the contract. The costs incurred by the user when using means of distance communication in connection with the conclusion of the contract (internet connection costs, telephone call costs) shall not differ from the basic rate and shall be borne by the user.
6. The contract may be concluded in Czech or English. These terms and conditions are drawn up in Czech and English.
7. The contract, or the relevant tax document, will be stored in the provider’s electronic archive for a period of 5 years from its conclusion for the purpose of its successful execution and is not accessible.
8. The Provider is obliged to provide or deliver the product ordered by the User and the User undertakes to accept the product and pay the price to the Provider.
9. The user acquires ownership of the product by paying the full price of the product.
10. If the provider is in default in making the digital content available, the user may withdraw from the contract if the provider fails to perform its obligation without undue delay after being called upon to perform by the user or within an additional period expressly agreed between the parties.
11. The user understands that the digital content requires, in order to be fully functional, that the user has hardware and software equipment that enables the user to work with the digital content in the form of playing video and audio files, as well as an internet connection with sufficient connection speed. The user is responsible for connecting the digital content to the user’s digital environment.
III. Product price and payment method
1. The Provider shall issue an invoice to the User for payment under the Contract, which shall serve as proof of purchase of the Product. The Provider shall be liable for value added tax.
2. When paying the purchase price by wire transfer, the User is obliged to indicate the correct variable symbol of the payment, otherwise the Provider will not be able to identify the payment and provide the required performance in time.
3. The User’s obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Provider’s account. Section 2119(1) of the Civil Code shall not apply.
4. The payment is a one-off payment. It is not possible to pay for the product in the form of an instalment plan. The Provider does not require an advance payment or any other similar payment from the User. However, the Provider requires payment of the full purchase price before the Product is made available to the User.
5. Should the User fail to pay the full price even within 10 days after it is due, the contract shall be automatically cancelled. In the event that a partial payment of the price has been made by the user, the relevant amount will be refunded within one week of the cancellation of the contract, unless otherwise expressly agreed between the parties.
IV. Making digital content available
1. The provision of digital content means making the member section available on the website https://chosenright.com/nastenka/enrolled-courses/, where all purchased digital content is available, and the user’s password is chosen during payment.
V. Security and protection of copyright
1. The made available link to download digital content is intended solely for the user’s personal use. The user is obliged to maintain confidentiality regarding the provided link to download digital content. The user is not authorized to allow the use of the link to download digital content by third parties. The provider bears no responsibility for the misuse of the link to download digital content by a third party.
2. The supplied product is subject to legal protection under copyright law and the Civil Code. Any distribution or provision of it to third parties without the author’s consent is strictly prohibited. The user may only be granted the right to use a copyrighted work on the basis of a proper license agreement. The user is liable to the provider for any damage caused by violating copyright protection rights.
VI. Withdrawal from the contract by the consumer
1. If the user is a consumer, the provider shall issue the consumer with a confirmation of the concluded contract in text form within a reasonable time after its conclusion, but at the latest at the time of delivery of the goods. The confirmation must contain the information under Section 1820(1) of the Civil Code unless the entrepreneur has provided it to the consumer in text form before the conclusion of the contract. If the subject of the obligation is the provision of digital content that is not delivered on a tangible medium, the confirmation shall also contain the information that the consumer expressly agrees to the commencement of the performance before the expiry of the withdrawal period and that he acknowledges that by granting his consent his right to withdraw from the contract under Section 1837(l) of the Civil Code shall lapse.
2. The consumer may not withdraw from the contract after the performance has begun; in the case of performance for consideration, if it started with the consumer’s prior express consent before the expiration of the withdrawal period, the consumer was informed that the right to withdraw from the contract thereby expires.
VII. Withdrawal from the contract by the provider
1. The provider is entitled to withdraw from the contract without undue delay if it finds that the other party has breached the contract in a material way. For the purposes of these terms and conditions, a material breach of the contract is considered to be, in particular, a breach of copyright protection obligations by the user.
VIII. Rights and obligations arising from defective performance, complaints
1. Rights and obligations regarding rights arising from defective performance are governed by the relevant generally binding legal regulations), in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2112 and Sections 2161 to 2174, Sections 2161 – 2174b and Section 2389a et seq. of the Civil Code. Rights arising from the warranty are governed in particular by the provisions of Sections 2113 to 2117 of the Civil Code and, where applicable, the Consumer Protection Act.
2. The provider is liable to the user for the product to be free of defects upon acceptance. If the product does not comply with the contract upon acceptance, the user has the right to have the provider bring the product into a condition consistent with the contract free of charge and without undue delay. In particular, the provider is responsible to the user that the digital content:
– corresponds to the agreed description and scope, as well as the quality, functionality, compatibility, interoperability and other agreed properties,
– is suitable for the purpose for which the user requires it and to which the provider has agreed, and
– is provided with the agreed accessories and instructions for use, including installation instructions, and with user support.
The provider is further responsible to the user that in addition to the agreed properties:
– the digital content is suitable for the purpose for which digital content of this type is usually used, also taking into account the rights of third parties, legal regulations, technical standards or codes of conduct of the sector in question, in the absence of technical standards,
– the digital content, in terms of scope, quality and other performance parameters, including functionality, compatibility, accessibility, continuity and security, corresponds to the usual characteristics of digital content of the same type that the user can reasonably expect, including taking into account public statements made by the provider or another person in the same contractual chain, in particular advertising or labelling,
– the digital content is provided with accessories and instructions for use that the user can reasonably expect, and
– the digital content corresponds to a trial version or preview that the provider made available before the conclusion of the contract.
3. The user shall report a product defect to the provider without undue delay after it could have been discovered during a timely inspection and with sufficient care. If it is a hidden defect, the user shall report it without undue delay after it could have been discovered with sufficient care, but no later than two years from the date of receipt of the product.
4. For a complaint, please contact us by e-mail at rightone@chosenright.com. The complaint should include a proof of purchase and a description of the defect. You will be informed by e-mail about the method of handling the complaint.
5. The complaint will be handled without undue delay, no later than 30 days from the date of filing the complaint, unless the provider and the user agree on a longer period.
6. The user does not have the right to defective performance in the event of defects caused by improper use or storage of the product. Furthermore, the user does not have the right to defective performance in the event of failed updates. The provider is also not liable for unavailability or other defects of the digital content in the event of an inadequate digital environment (i.e. if the user does not have the necessary technical and software equipment or network connection specified in these terms and conditions). In order to verify whether the defect occurred as a result of an inadequate digital environment, the user has a legal obligation to provide the provider with the necessary cooperation to the extent that can be reasonably requested and that can be ensured by technically available means that are as intrusive as possible for the user. In the event of refusal to provide cooperation, the user has the right to defective performance only if he proves that the digital content does not comply with the contract.
7. In the case of digital content (due to the nature of the product), the following defects may be considered: unavailability of the content (non-functional access data) or a missing part of the content.
XI. Out-of-court settlement of consumer disputes
1. Out-of-court settlement of disputes, in particular through mediation or arbitration (arbitration); the settlement of disputes in this manner is based on the voluntary participation of both parties, objectivity and impartiality of the proceedings. The Czech Trade Inspection Authority is the supervisory and control body of the state administration. The Czech Trade Inspection Authority inspects and supervises legal entities and individuals selling or supplying products and goods to the internal market, providing services or carrying out other similar activities on the internal market, providing consumer credit or operating a marketplace (markets), unless this supervision is carried out by another administrative authority under special legal regulations (further information is provided in Act No. 64/1986 Coll., on the Czech Trade Inspection Authority). If a consumer dispute arises between us as a seller and a customer-consumer, the consumer has the right to its out-of-court settlement. The subject of out-of-court resolution pursuant to Act No. 634/1992 Coll., on Consumer Protection, is the Czech Trade Inspection Authority. All details on out-of-court resolution are provided on the website of the Czech Trade Inspection Authority www.coi.cz. The consumer may also use the online dispute resolution platform established by the European Commission at http://ec.europa.eu/consumers/odr/.
2. The contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes) is the European Consumer Centre Czech Republic (ESC ČR), with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: https://evropskyspotrebitel.cz. The ECC Czech Republic does not deal with disputes in which the parties to the dispute have their habitual residence in the Czech Republic.
XII. Final provisions
1. If any provision of the Terms and Conditions is or becomes invalid or ineffective, the provision shall be replaced by a provision whose meaning comes as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.
2. Complaints and comments from consumers concerning the contractual relationship concluded between the provider and the user shall be handled by the provider. Consumers may submit complaints to Right! s.r.o., Rybna 716/24, Staré Město, 110 00 Praha 1, IČO: 21342237 | DIČ: CZ21342237. If the complaint is a complaint in its content, the complaint shall be handled as a complaint.
3. All legal disputes arising in connection with the contract will be resolved in civil proceedings by the general courts of the Czech Republic.
4. If the relationship related to the use of the website or the legal relationship established by the contract contains an international (foreign) element, the parties agree that the relationship is governed by Czech law. This does not affect the consumer’s rights arising from generally binding legal regulations.
5. The provider reserves the right to change these terms and conditions at any time. The contractual relationship between the provider and the user is governed by the wording of the terms and conditions effective at the time of the conclusion of the contract.
6. These terms and conditions are valid and effective from 30.03.2025.